Privacy & data protection

This platform is operated for CLAAS Western Australia to manage on-farm demonstration requests and machine sales deliveries. It covers the public booking page, the staff demo portal and the machine sales workspace.

From customers requesting a demonstration: name, email, phone number, farm or business name, nearest town, farm address, machine interest, preferred date, farm size and any notes you choose to provide.

From staff: name, email address, role, and the updates, notes, photos and task activity they add while using the portal.

We do not collect payment details, and we do not use advertising trackers or sell any data to third parties.

Customer details are used only to arrange, deliver and follow up on machine demonstrations and sales. Staff data is used to operate the portal: assigning work, recording progress and keeping an audit trail of activity.

All data is encrypted in transit and at rest. Access to the staff portals is restricted to approved CLAAS WA team members with individual accounts; every record is protected by row-level access rules enforced by the database itself, so one staff member's session can never read another organisation's data. Photos and videos are stored in a private area that only approved staff can open.

Customer booking details are visible only to the CLAAS WA team — never to other customers or the public.

Data is hosted on managed cloud infrastructure with daily backups. Access is logged, and sign-in is required for every staff area of the platform.

Under the Australian Privacy Principles and, where applicable, the EU GDPR, you may request a copy of the personal information we hold about you, ask for it to be corrected, or ask for it to be deleted. To make a request, contact the CLAAS WA team using your usual contact details and we will respond within a reasonable timeframe.

Demonstration and sales records are kept while they are needed for business and warranty purposes, after which they are removed or anonymised. Staff can request removal of specific records at any time through their manager.